Mootools

I bought a License for Maya months ago, but it doesn't let me to activate it.
I've been trying to contact with the support, but no response at all!!
Can you please help me out with this??

Hello Sarah,

Please contact us at

We may miss you email if you use another email adress.

Anyway, we have checked your account, and your serial is deactivated.
You should be able to use you Polygon Cruncher for Maya licence and activate it on your computer.

Thanks,
Manuel